STANDARD TERMS AND CONDITIONS FOR SUPPLY OF SERVICES OF GENERATION ROCK SCHOOL OF MUSIC

Effective Date: 10/10/2023

You can contact Generation Rock regarding any of these terms, lesson scheduling or concerts at info@generationrock.co.uk or 0800 056 0895

These Terms and Conditions govern the subscription services provided by Generation Rock School of Music (“we” or “our’ or “us”).  to parents or guardians (“Subscribers”) who enrol their child/children (“Students”) in our in-school music education program. By subscribing to our services, you agree to the following terms and conditions:

1. Subscription Period:

1.1. The subscription period for Generation Rock services is for 11 months, starting in September and concluding in July, excluding the month of August.  Subscription payments are taken for each month of the school year and are automatically frozen during the month of August.  Subscription payments will be reinstated in September so you do not need to contact us in advance of a new school year as your child’s place will be automatically renewed.  

1.2. Costs of lessons are covered from the first day of enrolment until the end of the month from which the payment was taken (e.g. – If you enrolled in mid-April, your first payment will cover the number of lessons taught during that month and you will then be rolled over to the full monthly tariff in May).

1.3. Subscription payments are paid on a monthly basis and are therefore inclusive of any school holidays and/or absences.  No deductions can be applied for any of these circumstances.

2. Payment Terms:

2.1. Subscribers are required to make monthly payments for the services via direct debit mandate. Payments are due on the first working day of each month for the duration of the subscription.  Payments are made in advance for each month (For example, payment made on 1st October covers your child’s learning for the month of October).

2.2. The subscription fee for the in-school music education program is £32.00 per month, including VAT.

2.3. Generation Rock reserves the right to adjust subscription fees with prior notice to Subscribers. Any fee changes will not take effect until the subsequent subscription period.

2.4. Effective from 1st September of each year, monthly payments will increase in alignment with national inflation.  The consumer price index as of 31st March will reflect and influence the increase and should there be a significant spike in inflation, subscribers will be informed in writing 30 days before the newly increased subscription is charged.  Subscribers have the right to terminate their contract and, therefore, cancel their agreement before the 20th of the month should the rise in inflation be the cause of their withdrawal.  This can be done by contacting Generation Rock at info@generationrock.co.uk or 0800 056 0895.

2.5. If there is a failure in a direct debit payment being made, we will attempt to charge the subscription fee again a few days later.  If the direct debit payment fails for a second time, we may add the overdue amount to your next month’s subscription charge.  Unless your subscription for your child’s account is cancelled by contacting us, monthly direct debit payments will be expected to be made (excluding the month of August as previously stated above).

3. Services Provided:

3.1. Generation Rock School of Music provides practical music lessons in a school setting.  The aim is to encourage young learners to develop skill and understanding of the selected musical instrument and work as part of a band.  Termly rock concerts will be provided to showcase their development and progress.  All fees for concerts and use of instruments are included in the monthly subscription charge.  

3.2. The service is provided on a monthly subscription basis which includes a minimum of 30 lessons per academic year, including any concerts.

3.3. You choose the instrument your child develops musical skill in.  The choices are electric guitar, electric drums, keyboards, vocal and bass subject to availability.  

3.4. You can track your child’s progress at our termly rock concerts and can always contact us directly if you would like a personalised update.

3.5. The service provided is a weekly lesson lasting approximately 30 minutes during the school day. Lessons may take place in the morning or afternoon as per the discretion and preference of the school.

3.6. Generation Rock only recruit practitioners who have a raw passion for developing musicality expression in young people.  All our practitioners have a background in music, education and performing arts.  Our practitioners encourage a practical approach to their pedagogy and are trained in how to support students of all needs and abilities.   All practitioners have an up to date DBS and are trained in Safeguarding and keeping children safe.  

3.7. The termly concerts consist of a performance of one song by each band and are a celebration of the children’s’ achievements and progress.  Concerts are subject to the school’s agreement and will be arranged in accordance with the school’s preferences and timetables.  Concerts will be performed in front of the children’s teachers, peers and parents/guardians.  It is not compulsory for you to attend your child’s concert, but you will be given advanced notice of when the concert will be so that any arrangements can be made.  It is also not compulsory for your child to perform in the concert however, they will be guided and supported by their Generation Rock Practitioner who will do all they can to encourage your child to show off their hard work and talent to you.

3.8. Permission permitting, we may take photographs and videos during lessons and concerts to support our progress reports to any parents/guardians.  Please indicate your preference and consent in terms of photography when signing up your child for our services.  For more information on this, please see our privacy policy.

4. Lessons:

4.1. Due to unforeseen circumstances, there may be times when a lesson cannot go ahead.  In the event of being unable to provide a practitioner, this will not count as part of your yearly quota of 30 lessons per academic year and an alternative lesson will be arranged.  

4.2. For any reason beyond our control (e.g. – your child’s absence from school, the school being closed or school cancelling that week’s lesson due to a trip or other), the lesson will count towards your minimum yearly quota of 30 lessons per academic year.  Where your children’s lessons have been disrupted for any reason beyond our control, Generation Rock will do all that we can to provide an alternate lesson where possible.  

4.3. In the unlikely event of us not being able to provide the minimum of 30 lessons per academic year, we may offer you credit on your account or compensation for each lesson missed below the quota.  

4.4. If your child is in school and, for whatever reason, refuses to take part in the lesson, this will still count as part of your minimum yearly quota of lessons provided.

4.5. Generation Rock reserves the right to refuse entry to a lesson should a child be displaying symptoms of illness or injury that will only worsen from the physical exertion of the lesson.  The lesson will still count towards your minimum yearly quota.  

5. Cancellation and Refunds:

5.1. Subscribers can enrol their students in the Generation Rock program at any time during the subscription period of September – July.  If you change your mind and wish to cancel the subscription within the first month of enrolling, you will be reimbursed for any payment already made. 

5.2. You can cancel your subscription at any time.  To withdraw from the program, subscribers must provide written notice to Generation Rock at least 14 days before the next billing cycle.  If you cancel before the 20th of the month, your subscription will terminate at the end of that month and no further direct debit payments will be taken.  Please cancel within a timely manner to avoid incurring any further charges.  Your child will still be able to take part in any lessons remaining within the month if this protocol is followed.

5.3. If your child is in their final year of Primary School, we will automatically cancel your subscription at the end of the academic year.

6. Your responsibilities:

6.1. It is your responsibility to ensure the payment for subscription is adhered to as set out in section 2 of these terms and conditions.

6.2. It is your responsibility to inform us if your child is suffering from any injury or illness which will impact their participation in a lesson.

6.3. Ensure that your child is prepared and ready to adhere to the rules and regulations set by the Generation Rock Practitioner during their participation in the lesson.

6.4. It is your responsibility to be aware that misconduct or disruptive behaviour by students may result in suspension or expulsion from the program at the discretion of the Generation Rock Practitioner.

7. Liability and Insurance:

7.1. Our Practitioners will comply with all applicable health and safety regulations of the school and learning environment.

7.2. All equipment is insured and annually PAT tested to ensure safety.

7.3. Generation Rock holds a valid public liability insurance policy.

8. Privacy and Data Protection:

8.1. Generation Rock may collect and process personal data as necessary for the administration of the program. The privacy of subscribers and students will be respected and protected in accordance with applicable privacy and data protection laws.  Please see our Privacy Policy for more information.

9. Changes to Terms:

9.1. Generation Rock reserves the right to modify these Terms at any time. Subscribers will be notified of any changes in advance.

9.2. If any part of this agreement is deemed invalid, illegal or unforeseeable, it will be considered deleted from these terms.

10. Termination:

10.1. Generation Rock reserves the right to terminate the subscription of any subscriber for non-compliance with these terms.

10.2. Subscribers have the right to terminate their contract if any of the details as set out in sections 3 and 4 are not met by the provider.  

11. Legal responsibilities:

11.1. The service offered will be supplied with reasonable care and skill in accordance with the law.  

11.2. We are not responsible for any financial loss or damage incurred by your subscription to our service and are not required by law to offer any discount or subsidies after the subscriber has already agreed to the payment section of these terms and conditions.

11.3. It is not yours or our responsibility to comply with all sections of this agreement if circumstances happen that are out of our control (e.g., natural disasters, accidents, strike action in schools, governmental advice with regards to pandemics or cancellations imposed by the school).  If any of these scenarios exceed a duration period of 90 days, the cancellation and/or payment policies will be revisited and re-arranged.

12. Complaints procedure:

12.1. Generation Rock take all feedback incredibly seriously whether positive or negative.  It is important to be aware of how to contact us in the unlikely event that you are unhappy with any of our services provided.  Please contact us on info@generationrock.co.uk or 0800 056 0895 and your complaint will be dealt with in a respectful and professional manner.

By subscribing to Generation Rock School of Music’s services, you acknowledge that you have read and agree to these Terms and Conditions. You are also confirming that you accept responsibility to follow the terms set out within this agreement.  If you have any questions or concerns, please contact our customer support team.

Unless the law doesn’t allow it, the laws of England and Wales will apply to any disagreement or claim regarding these terms and the courts in England will be the only courts allowed to resolve the disagreement or claim.  If the courts in your country will not apply the laws of England or Wales, then the laws that apply where you are resident will apply to these terms and the courts in the country where you are resident will resolve the disagreement or claim.  

These terms and conditions are subject to change, and it is the responsibility of subscribers to stay informed of any updates.