Generation Rock School of Music Privacy Policy

Last Updated: 10.10.2023

At Generation Rock (“we”, “us”, “our”), we are committed to protecting your (“Parent/Guardian/Child”) privacy and ensuring the security of your personal information. We work very hard to keep your information safe and only ever use it to provide and improve the services that we offer. We have a legal duty to protect personal information that we collect under the Data Protection Act 2018 and the UK General Data Protection Regulation. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information in relation to our music educational services.

Information We Collect

We may collect the following types of information when you interact with Generation Rock:

Personal Information:

This includes information such as:

Your name
Address
Email address
Phone number
Social media handle/username details if you engage with us through any such platforms.
Your purchase history and payment details (such as billing address and card details when you sign your child up to our services)
Technical information including the internet protocol (IP) address used to connect your device to the internet, your login information (if you create an account with us), browser type and version, time zone setting, browser plug in types and versions, device types and operating system.
Information about your visit to our website including the full uniform resource locators (URL), clickstream to and through our website (including the date and time), products you viewed, searched for or paid for, length of visits to certain pages, Google analytics to understand how visitors use our website via cookies.

Student Information:

When provided by schools or parents, we may collect information about students, including:

Their name
School
School year
Music education preferences
Any relevant medical information
Attendance history
Photographs and videos of your child during our lessons and concerts (if consent is given by you, their parent/guardian)

Photographs and Videos – When your child takes part in any Generation Rock lessons, with your already approved consent we may film, photograph, or record your child’s performance as a part of their educational experience. With your consent, we may share images or recordings with your child’s school to enhance the relationship between Generation Rock and the school. You can withdraw your consent for recording at any time by contacting us using the contact details set out in section10.
We may also use photographs or videos of your child for marketing purposes. To allow us to do this, we require a separate consent option from you. Any images or videos that are used for marketing purposes will only include children where consent has been obtained by the parents/guardians of all children involved. Even if permission is given, you may be contacted in advance if any images or recordings of your child are going to be used for any marketing purposes either online, in paper formats and/or social media.

How We Collect Your Information

We can only collect information when it is given to us by you. This may be done in a variety of different ways, such as:

Accessing our website
Contacting us in any format
Creating an account with us
Signing up to receive our services.
Clicking ‘Yes’ to receive marketing information from us.
We may occasionally receive information provided by your child’s school.

Using Your Information

We use the information we collect for the following purposes:

Providing Services:

To deliver our music education services, communicate with you, and tailor our programs to your needs.

Customer Support:

To address your inquiries, troubleshoot issues, and provide assistance where necessary.

Marketing Purposes:

Images and/or videos, feedback from parents/guardians and school teachers may be part of our marketing campaigns and may appear on our website, paper marketing communications or Social Media platforms.

Analytics:

To analyse usage patterns, improve our services, monitor the use of our website and personalise your experience.

Legal Obligations:

To comply with all legal and regulatory requirements.

Sharing Your Information

We may share your information under the following circumstances:

With Schools:

We may share student information with schools or educational institutions as part of our music education programs.

Service Providers:

We may use trusted third-party service providers to assist us with various tasks such as hosting providers or payment providers, and they may have access to your information for those purposes.

Legal Requirements:

We may share information if required by law or to protect our rights, privacy, safety, or property.

Data Security

We take reasonable measures to protect your information from unauthorised access, disclosure, alteration, or destruction. This includes secure data transmission and storage protocols. In the event of a security breach being detected, Generation Rock will follow the appropriate protocols in order to secure the breach and inform the necessary regulatory bodies and/or third parties such as Police and the banks if required.

Your Choices

You have the right to:

Access, correct, or delete your personal information. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Opt-out of marketing communications.
Raise concerns about our data practices.

Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

info@generationrock.co.uk

0800 056 0895

This Privacy Policy outlines our commitment to safeguarding your privacy and complying with applicable data protection laws. By using our services, you agree to the practices described in this policy.